Transaction Trust
Your satisfaction is our priority — clear returns, warranty coverage, and professional support.
Welcome to the Anime Sex Doll Return Policy of DCSEXY. Your satisfaction is our priority. We stand behind the quality of every product, including our entire Anime Sex Doll collection.
Email within 48h (damage) or 14 days (change of mind) with order number and photos.
We respond within 24 hours with Return Authorization and shipping instructions.
Pack securely, ship to provided address, and send tracking number.
We inspect the return and confirm eligibility per policy conditions.
Approved refunds credit your original payment method in 5–10 business days.
Due to the intimate nature of our products, certain items are non-returnable unless defective or damaged upon arrival.
Report within 48 hours of delivery with order number, description, and clear photos/videos.
After inspection, approved refunds apply to your original payment method within 5–10 business days. Contact your bank if delayed, then email [email protected].
1-year limited warranty on manufacturing defects: material flaws, skeleton/joint failures, and Smart Companion electronic malfunctions. Excludes normal wear, improper maintenance, or accidents.
No — opened dolls, toys, and Couples Collection gift sets cannot be returned unless faulty, due to hygiene regulations.
Email [email protected] with your order number. Do not ship without an RA number.
Full refund if cancelled within 12 hours of purchase. After that, orders may have entered fulfillment.
Non-defective return shipping is the buyer's responsibility. Use tracked shipping. Customs fees are non-refundable.
Refuse visibly damaged outer packaging or note with carrier. Contact us within 48 hours with packaging and product photos.
For consumer rights information, visit FTC Consumer Protection Guidelines.
Contact us 24/7. Messages are typically answered within 24 hours — discreet, respectful, and confidential.
